Quality Customer Service
Complete customer satisfaction starts with experienced staff and is enhanced by thorough training and aided by a comprehensive, state-of-art phone and software system so the agent can immediately retrieve the customer’s information to view all communications including the order history, other correspondence, so they can accurately and efficiently respond to your customer’s every need. There are many reasons why your customer may call the Customer Satisfaction department:
- Request additional information and/or questions on product
- Change contact and/or shipping information
- Payment concerns
- Order cancellation/product return
Our Customer Satisfaction Representatives (CSRs) are well-versed in handling any of these issues. Blue Vase Marketing’s CSRs are also thoroughly trained in saving sales and/or encouraging reorders helping your bottom line and increasing the lifetime value of your customers.
Our Customer Satisfaction Department closely tracks the reason for all calls so that you may respond to with revised offers or address any changes in the market, to always keep ahead of the competition. Their experience provides our clients with important and essential feedback to help you retain customers and grow their value.
No matter what your requirements, we will work you to establish return and exchange policies that make sense in order to minimize the cost per order. We are dedicated to making all your product or service campaigns a complete success!
Blue Vase Marketing’s Customer Satisfaction team is available Monday through Friday from 9:00 a.m. to 9:00 p.m. EST and Saturday 9:00 a.m. to 2:00 p.m. EST.